Refund Policy

Refund Policy

At Novena Store, we prioritize customer satisfaction. If you're not satisfied with your purchase, please review our refund guidelines:

• Eligibility: Items must be unused, in original packaging, and refund requests made within 30 days of delivery.
• Exclusions: Refunds are not available for sale items, gift cards, or custom-made products.
• Damaged/Defective Items: Contact us within 7 days at novena5000@gmail.com with photos for assistance.

Refunds will be processed to your original payment method once approved.

For further questions, reach out to us at novena5000@gmail.com.